Refund Policy
Refund Policy
At ZEKKO, our top priority is customer satisfaction. While we strive to ensure all our customers receive their items on time, occasionally factors beyond our control, such as peak seasons or delivery strikes, can cause delivery delays.
Each purchase you make is safeguarded by our Refund Policy. If your item isn't received within the specified timeframe in our Refund Policy, we promise a full refund.
By purchasing from our online store, you agree to this Refund Policy and the incorporated Terms & Conditions. Please review our Shipping Policy, as shipping times may differ based on your location.
Returns and Cancellations
All orders are final, with no cancellations or returns permitted. If there's a mistake in your order, please contact us immediately. We may be able to make the necessary changes before processing your order.
3-Day Product Guarantee
Should your item arrive damaged, you're protected and can make a claim using the following procedure:
- Contact us within 3 days of receiving the product, providing a photo or video explaining the issue and specifying whether you want a refund or replacement.
- We'll review the claim and may request further information.
- If approved, we'll refund or resend the item. You may also be asked to return the product.
Refunds for Non-Delivery of Items
Items not received within 60 days from the order date are eligible for a refund, subject to the conditions outlined below. If you have not received your items within 60 days, please contact us for a refund.
Responsibility for Shipping Information
You are responsible for providing the correct shipping address. We cannot change the shipping address once your order has been dispatched. If an incorrect address is provided, you may not be eligible for a refund.
For more information or assistance, please contact us at: hi@zekkoshop.com